Refund Policy
Last updated: March 14, 2026
EU Right of Withdrawal (14 Days)
If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of the transaction date, without needing to give any reason, in accordance with Directive 2011/83/EU.
Important: If you have actively used the Service during the withdrawal period (e.g., generated content, consumed credits), you acknowledge that you may lose the right of withdrawal for the digital content already delivered, pursuant to Art. 16(m) of Directive 2011/83/EU. You will be asked to acknowledge this before your first use.
To exercise your right of withdrawal, send a clear statement (e.g., by email) to [email protected] including your name and account email. You may use the following template:
“I hereby notify you that I withdraw from my subscription to Scribora AI, purchased on [DATE]. Name: [YOUR NAME]. Email: [YOUR EMAIL].”
30-Day Money-Back Guarantee
In addition to your statutory rights, we offer a voluntary 30-day money-back guarantee on all paid plans. If for any reason you are not satisfied with Scribora, you can request a full refund within 30 days of your payment date — no questions asked.
How to Request a Refund
To request a refund (either statutory or voluntary), send an email to [email protected] with the following information:
- Your full name
- The email address associated with your account
- Your order number or transaction ID (from your Paddle receipt)
- The reason for your refund request (optional)
Processing Time
Refund requests are typically processed within 3-5 business days. Refunds are issued by Paddle (our Merchant of Record) to your original payment method. Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your payment provider.
Conditions
- For the 30-day guarantee, the request must be made within 30 days of the original payment date.
- For EU withdrawal, the request must be made within 14 days of purchase.
- Refunds are issued to the original payment method used for the purchase.
- Upon refund, your subscription will be downgraded to the Free tier at the end of the current billing period.
- Content you generated before the refund remains accessible on the Free tier (subject to Free tier limitations).
Dispute Resolution
If you are an EU consumer and are not satisfied with our handling of your refund, you can use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
Contact Us
If you have questions about our refund policy, please contact us at [email protected].